We launched a new product called Foundation. Simple offer. $1,000 site, $100 a month.
To move it, we started building out outbound.
I've never liked sales calls. Don't like getting them. Don't like making them. Most of them are garbage because the person on the phone has no real information. They're just reading generic lines hoping something sticks.
I didn't want that.
At the same time, we were looking at using a call center. I've got clients in that space, so I reached out to one I've worked with the longest. He walked me through the costs, and part of that stack was CRM, dialer, and all the usual tools.
The problem is none of those tools do what I actually needed.
I wanted the person making the call to see, in real time, exactly what that business's website is doing. Real data. Real performance. Something they can actually use in the conversation instead of guessing.
That doesn't exist in third party CRMs.
So instead of forcing it, I built it.